Thanks for that. It's a really interesting data point. My takeaway, which I've already felt and I feel like anyone dealing with insurance would anyway, is that the industry is wildly outdated. Which I guess offers a lot of low hanging fruit where AI could be useful. Other than the email drafting, it really seems like all of that should have been handled by just normal software decades ago.
A big win for 'normal software' here is to have authentication as a multi-party/agent approval process. Have the client of the insurance company request the automated delivery of certified documents to some other company's email.
