I’m glad your experience has been positive. It only takes one big fuckup to ruin a reputation.
In my case, my mother and sister were left stranded in CDG during Covid after being denied boarding to the US (EU travel ban). We were unfortunately not aware that the ban also applied to transits.
AF customer service in CDG kept redirecting them and provided absolutely zero assistance. They didn’t even help them book a return flight! In the end, I had to book them a hotel online for the night (in the airport) as well as a return flight to their origin. Obviously, the online complaint I filed with them went straight to the trash, so I was never compensated.
The AF agent at the departure point should have picked this up as it was most certainly the first thing they check for when your final destination is the US.
I have never had such an experience with any US airline. Even Spirit compensated me for delayed luggage without a fuss.
But the absolute worst airline I’ve ever dealt with is Royal Air Maroc. I would probably think twice before flying with them for free..
In my case, my mother and sister were left stranded in CDG during Covid after being denied boarding to the US (EU travel ban). We were unfortunately not aware that the ban also applied to transits.
AF customer service in CDG kept redirecting them and provided absolutely zero assistance. They didn’t even help them book a return flight! In the end, I had to book them a hotel online for the night (in the airport) as well as a return flight to their origin. Obviously, the online complaint I filed with them went straight to the trash, so I was never compensated.
The AF agent at the departure point should have picked this up as it was most certainly the first thing they check for when your final destination is the US.
I have never had such an experience with any US airline. Even Spirit compensated me for delayed luggage without a fuss.
But the absolute worst airline I’ve ever dealt with is Royal Air Maroc. I would probably think twice before flying with them for free..